Responsible Gaming at easy24

When you register with easy24, you declare that you are 18 years of age or older. This declaration is taken seriously. Before we permit real-money transactions, we verify your age and identity through our Know Your Customer (KYC) process. You will be asked to submit a copy of a government-issued identification document — such as a National ID card or passport — that confirms your full name and date of birth.

Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended without notice. Any deposits made prior to a failed age verification will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account), minus any amounts already wagered. easy24 will never allow a minor to retain winnings derived from gambling activity on our platform.

Protecting Minors in Your Household

If you share a device, mobile phone, or computer with younger family members, we strongly encourage you to take steps to prevent them from accessing the easy24 platform. You should never save your login credentials on a shared device, always log out of your easy24 account when you have finished a session, and consider using device-level parental controls available on Android and iOS smartphones. easy24 accepts no liability for underage access that results from a player sharing or failing to secure their account credentials.

Gambling is a legitimate form of entertainment when approached with a clear budget and realistic expectations. For the vast majority of easy24 players in Bangladesh, it remains exactly that — a pastime. However, for some individuals, gambling can develop into a problematic behaviour that causes real harm to their finances, relationships, and mental health.

Recognising the early warning signs of problem gambling is the first and most important step toward getting back in control. easy24 encourages all players to honestly assess their own gambling behaviour from time to time. The following signs may indicate that gambling has moved beyond healthy entertainment:

Self-exclusion is the most powerful tool available to an easy24 player who feels that gambling is becoming a problem. When you activate a self-exclusion on your easy24 account, you are making a firm commitment to take a break — and easy24 will enforce that commitment on your behalf by blocking all access to gambling services for the duration you choose.

How Self-Exclusion Works

To request a self-exclusion, contact easy24 support at [email protected] with your registered account email address and the duration you would like to be excluded. Self-exclusion periods are available in the following durations:

Setting a deposit limit is one of the simplest and most effective responsible gaming measures available to easy24 players. A deposit limit places a hard ceiling on the amount of money you can add to your easy24 account over a defined time period, helping you stay firmly within a budget that you have set for yourself when you are thinking clearly — rather than in the heat of a gaming session.

easy24 offers deposit limits across three time periods. You can set one or more of these limits simultaneously, and the most restrictive limit will always take precedence:

A time-out is a shorter, temporary break from gambling that sits between a standard cooling-off period and a full self-exclusion. It is designed for players who feel they need a brief pause to regain perspective — perhaps after a frustrating session, a period of heightened stress, or simply as a regular mental health check-in.

During a time-out, your easy24 account is suspended in the same way as a self-exclusion — you cannot log in, deposit, or gamble. The key difference is that time-outs are shorter in duration:

• 24 Hours — a single day's break to reset after a difficult session
• 72 Hours — a weekend or short-break duration for a more considered pause
• 7 Days — a week-long cool-off period, useful after an unexpectedly large loss or a stressful life event
• 28 Days — a month-long time-out for players who need a more substantial break without committing to a formal self-exclusion

Time-outs can be requested at any time by contacting [email protected]. Like self-exclusions, once a time-out is active it cannot be cancelled early. At the end of the time-out period, your account will be automatically reinstated. You will not receive any promotional communications during an active time-out period.

Session Time Limits

In addition to time-out periods, easy24 can set an alert that notifies you when a single gaming session has reached a duration you specify. If you consistently play for long periods, session time reminders are a practical way to ensure gambling does not crowd out other important areas of your daily life. To set a session time reminder, contact [email protected] with your preferred session duration threshold (e.g., "remind me after 60 minutes of play").

Beyond deposit limits, time-outs, and self-exclusion, easy24 provides a range of additional player protection features designed to keep gambling safe and transparent for all registered players in Bangladesh.

Asking for help with a gambling problem is an act of courage and good judgement, not weakness. easy24 is committed to making it as easy as possible for any player in Bangladesh to access support — whether that is through our own team or through specialist external resources.

Our support team is available around the clock, every day of the week, Bangladesh Standard Time (BST, UTC+6). When you contact us about a responsible gaming matter, your case will be treated with complete confidentiality and handled by a trained member of our player welfare team.

The overwhelming majority of easy24 players enjoy cricket betting, slot games, and live casino as a fun, occasional pastime. Keeping it that way is not complicated — it simply requires a consistent and mindful approach. The following principles are shared by easy24 as practical guidance for maintaining a healthy relationship with gambling.